Terms & Conditions – BLACKFESTIVA

Last Updated: 14 October 2026

Welcome to BLACKFESTIVA. These Terms and Conditions govern your access to and use of our website and the purchase of products through our online store. By browsing our website, placing an order or using our services, you agree to these terms and the applicable policies published on our website.

Please read these terms carefully before using our website. If you do not agree with them, please discontinue use of the website.

1. Business Information

BLACKFESTIVA is the customer-facing brand operated under BONDWHITE ENERGY, the trade name of SAVANI UTSAV RAMESHBHAI.

Business Address: Ground Floor, A/162, Narayan Muni Society, Ved Road, Near Gurukul, Katargam, Surat, Gujarat – 395004, India.

Email: blackfestiva07@gmail.com

Phone / WhatsApp: +91 8238564030

2. Eligibility and Website Use

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to use the website only for lawful purposes. You must not:

• Use the website in violation of any applicable law or regulation.
• Attempt to disrupt, damage or interfere with the website or its services.
• Introduce malicious software, harmful code or unauthorized access attempts.
• Use website content, images, branding or other materials without appropriate authorization.
• Provide false, misleading or incomplete information when placing an order.

We may restrict or suspend access where reasonably necessary to address misuse, security concerns or violations of these terms, subject to applicable law.

3. Products and Descriptions

BLACKFESTIVA offers women's ethnic and occasion wear, including sarees, lehenga cholis, Anarkali suits, sharara suits, gowns, Chikankari clothing, co-ord sets and other available apparel.

We make reasonable efforts to display product descriptions, colours, sizes, fabrics, images and prices accurately. However, actual product colours and appearance may vary depending on screen settings, lighting and device displays.

Customers should review the product page for the applicable specifications, available variants, size information and care instructions before placing an order.

Product availability may change, and some products may become unavailable without prior notice.

4. Prices, Taxes and Promotions

Product prices and applicable charges are displayed on the website. The final order amount, including applicable taxes, delivery charges and discounts, will be shown during checkout or in the order confirmation, as applicable.

Promotional offers, discount codes and special prices may be subject to specific eligibility requirements, minimum order values, validity periods or other stated conditions.

Offers cannot be assumed to apply to every product or order unless the relevant offer terms specify this. We reserve the right to correct genuine pricing or listing errors and to modify promotions in accordance with applicable law. Any action affecting an existing order will be handled subject to applicable consumer protection requirements.

5. Orders and Confirmation

Placing an order constitutes a request to purchase the selected products. Orders are subject to product availability, successful payment or applicable payment verification, and order validation.

Please ensure that your name, delivery address, contact number and other required details are accurate when placing an order.

If an order cannot be fulfilled because of stock unavailability, a technical issue or another valid reason, we will take appropriate steps to inform the customer and arrange any applicable cancellation or refund in accordance with the relevant policy and applicable law.

6. Payments

Customers must use the payment methods made available during checkout and provide accurate information required to complete their purchases.

Orders may be subject to payment verification. We do not ask customers to disclose passwords, PINs or one-time passwords to our customer support team.

Where a payment fails, is duplicated or is debited without successful order confirmation, please contact us using the details provided below so that the matter can be reviewed.

7. Shipping and Delivery

BLACKFESTIVA offers shipping across India, subject to service availability.

As stated in our Shipping Policy:

• Orders placed Monday through Saturday, India Standard Time, are generally processed on the same or following business day.
• In-stock products are generally shipped within two business days of order placement.
• The website currently states an estimated delivery timeline of approximately 3-6 days.
• Shipping charges may vary according to order value and delivery location and are displayed at checkout.

Delivery estimates are indicative and may be affected by courier operations, weather, public holidays, serviceability, or other circumstances beyond our reasonable control. If you need a more specific delivery estimate, please contact us before placing your order.

Customers should provide a complete and accurate delivery address and contact number to help avoid delivery delays.

For further details, please refer to our Shipping Policy.

8. Cancellations, Returns and Exchanges

Orders may be cancelled through the website only before the product is shipped, as stated in our current Return and Refund Policy. Once shipped, cancellation through the website may no longer be available.

Returns and exchanges are applicable only to eligible products. The current website policy states that the standard return window for most eligible products is three days, subject to the specific product page and applicable conditions.

To be eligible for a return or exchange, products generally must:

• Be unused and unwashed.
• Be returned with their original packaging and tags.
• Meet the eligibility conditions and request period stated for the product.
• Not fall within an expressly stated exclusion, including customized products where the published policy excludes them.

If pickup service is unavailable at the customer's location, the customer may need to self-ship the product to the return address provided by our support team. Return or exchange charges may apply, depending on the case and the applicable policy.

Refund eligibility, processing and the refund method will be communicated according to the applicable policy and payment method. Any refund will be handled in accordance with applicable law.

Please review the current Return and Refund Policy and the product page before purchasing. If there is a conflict between a general statement and a specific product's published return terms, please contact customer support for clarification before placing your order.

9. Customer Responsibilities

Customers are responsible for reviewing product details and providing correct order information. Customers should inspect delivered products promptly and contact support within the applicable return or complaint period if there is a concern about the product received.

Customers must not misuse the return or exchange process, submit fraudulent claims or provide knowingly false information.

Nothing in these terms limits any consumer rights that cannot legally be excluded under applicable law.

10. Intellectual Property

Website content, including text, branding, logos, graphics, photographs, design elements and other materials, may be protected by intellectual property laws.

Unless otherwise permitted by law or expressly authorized by the relevant rights holder, you may not reproduce, distribute, modify, publish or commercially use such content without prior permission.

11. Third-Party Services and Links

Our website may rely on third-party services, including payment processors, logistics providers and technology platforms, to support online shopping and order fulfilment.

Third-party services may be governed by their own terms and privacy policies. BLACKFESTIVA is not responsible for the independent policies of third parties, although we will address customer concerns relating to our own obligations under applicable law.

12. Privacy and Personal Information

Personal information submitted through the website may be used for order processing, delivery, customer support, payment-related activities, website administration and other purposes described in our Privacy Policy.

Please read our Privacy Policy to understand how personal information is collected, used, stored and shared. By using the website, you acknowledge that your information will be handled as described in that policy and subject to applicable law.

13. Website Availability and Errors

We aim to keep the website accessible and its information current. However, temporary interruptions, technical errors, listing inaccuracies or service disruptions may occur.

We may update, modify or discontinue website features where reasonably necessary. Any such action will be subject to applicable law and will not remove rights already available to customers under applicable law.

14. Limitation of Liability

To the extent permitted by applicable law, BLACKFESTIVA will not be liable for indirect or consequential losses arising from the use of the website where such liability may lawfully be excluded.

Nothing in these terms excludes or restricts liability, remedies or consumer rights that cannot be excluded or restricted under applicable law.

15. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our business, website, services or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date. Customers should review this page periodically.

16. Governing Law and Disputes

These Terms and Conditions are governed by the laws of India, subject to applicable legal requirements and consumer protection laws.

Any dispute will be addressed through the appropriate process available under applicable law. Nothing in these terms prevents a customer from approaching a competent consumer forum or other authority where legally entitled to do so.

17. Contact Us

For questions regarding these Terms and Conditions, orders, products, delivery, returns or exchanges, contact us:

Brand: BLACKFESTIVA

Trade Name: BONDWHITE ENERGY

Legal Name: SAVANI UTSAV RAMESHBHAI

Email: blackfestiva07@gmail.com

Phone / WhatsApp: +91 8238564030

Business Address: Ground Floor, A/162, Narayan Muni Society, Ved Road, Near Gurukul, Katargam, Surat, Gujarat – 395004, India.

Thank you for shopping with BLACKFESTIVA.